FAQs

Can I get a custom-made basket or design my own?

Custom baskets are available depending on the special request and its volume.

 

 

How soon should I place my order?

We highly recommend placing your order as soon as possible because stocks are running out fast and to ensure we get them delivered on time.

For delivery within the GTA, place your order 72 hours in advance to ensure availability.

For Canada and worldwide deliveries, place your order 14 business days in advance to ensure availability.

 

 

Can I have my gift basket delivered directly to my door or the recipient's door?

Upon placing an order/requesting an estimate, you will be asked for the shipping address. This way, you can have it delivered to your residence and personally give it to the recipient, or you can have it delivered right to their door for convenience.

 

 

Is there somewhere I can pick up my order?

Delivery is the most common option; however, you may arrange to have your gift baskets picked up at our location.

 

 

How long will it take to deliver?

Shipping time depends on the item and destination. Once we know which item you are interested in and the shipping address, we can check availability and provide an estimated delivery date.

 

 

What is the fee to deliver to within Canada or outside Canada?

Shipping fee depends on the item and destination. Once we know which item/s you are interested in and the shipping address, we can check availability and provide an estimated shipping fee.

 

 

Will I receive a confirmation that the order was processed and the basket was delivered?

You will receive an order confirmation with order details for baskets that are to be hand-delivered within the GTA. You won't be notified after the delivery unless the recipient isn't home to receive your delivery or there was an issue with delivery.

You will receive an order confirmation with order details for baskets with a tracking number when it is shipping via Canada Post/Purolator/DHL.

 

 

Can I specify delivery date?

Yes, you can specify your delivery date upon requesting an estimate/placing an order. You may also inform our Order Desk team any additional shipping instructions. We will let you know if the gift basket can reach the recipient on time.

 

 

Can I include a customized greeting card?

Yes! We offer stylized greeting cards for every occasion. Just let us know and we can include this in the quote/order. Greeting card messages are printed on a professional laser jet printer.

 

 

What if I need to order a bulk quantity of gift baskets?

For our clients who are buying large quantities of gift baskets at once, bulk discounts are available. Please contact to discuss your needs. We require more lead time for large orders.